Refund Policy

Our Satisfaction Guarantee

Horsewood™ stands behind the quality of its products. If you are not completely satisfied with your purchase, you may be eligible for a refund under the terms outlined in this policy.

Refund Eligibility

To qualify for a refund, your request must be submitted within the applicable guarantee period specified on the product offer page at the time of purchase.

Refund requests submitted after the guarantee period has expired may not be eligible for processing.

How to Request a Refund

To begin the refund process, please contact our customer support team and provide your order details, including your order number, purchase date, and the email address used during checkout.

Our support team will provide return instructions and any additional information required to process your request.

Return Requirements

• Returned items must be associated with a valid order.
• Products should be returned according to the instructions provided by customer support.
• The customer may be responsible for return shipping costs unless otherwise stated.
• Proof of purchase may be required.

Refund Processing Time

Once the returned package is received and inspected, approved refunds are typically processed within 5–10 business days.

Actual posting times may vary depending on your bank, credit card issuer, or payment provider.

Method of Refund

Refunds are generally issued to the original payment method used during the purchase whenever possible.

In certain situations, alternative refund methods may be offered at our discretion.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact customer support promptly after delivery.

We may request photographs or additional information to help resolve the issue quickly.

Non-Refundable Situations

• Requests submitted after the guarantee period has expired.
• Fraudulent transactions or abuse of the refund policy.
• Products obtained through unauthorized sellers or third-party marketplaces.
• Orders where proof of purchase cannot be verified.

Chargebacks

Customers are encouraged to contact Horsewood™ Customer Support before initiating a chargeback with their financial institution.

Many issues can be resolved more efficiently through our customer service team.

Lost or Stolen Packages

Refund eligibility for lost or stolen packages may depend on carrier tracking information, delivery confirmation records, and the specific circumstances involved.

Our support team will review each case individually.

Promotional Offers

Orders purchased through special promotions, discounts, bundles, or limited-time offers may be subject to additional refund conditions disclosed during checkout.

Policy Updates

Horsewood™ reserves the right to modify or update this Refund Policy at any time. Any changes become effective immediately upon publication on this page.

Contact Information

For refund-related questions or assistance, please contact:

Horsewood™ Customer Support
Email: support@horsewood.us
Website: https://horsewood.us